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Return Policy

RETURN POLICY

WE ONLY OFFER STORE CREDIT FOR RETURNS! We do not issue refunds back to your original method of payment. We hope this will encourage you to take your time in selecting your purchases and feel free to reach out to us with any questions regarding sizing or styling. Store Credit never expires. We get new styles every week and hope we can assist you in finding something new if your purchase doesn't work out! Store Credit will be sent to you in the form of an E-Gift card via email when your Return is processed. It will be sent to the email address you have on file. 

E-GIFT CARDS : Expect an emailed E-Gift card within 3 business days of the delivery of your Return at our warehouse. Store Credit is not processed the day your item is delivered. It must be sorted, inspected, and processed. Thank you for your patience! 

If you are Mailing in your return, please send it here:

BELLASOUL

16375 Monterey Rd., Suite N

Morgan Hill, CA 95037

  • We only offer STORE CREDIT for returns. We don't issue refunds back to your method of payment.
  • We DO NOT send return labels, so you can send the item back however you prefer.
  • Merchandise must be returned within 14 days from the receive date.
  • Returns must be received in NEW condition; unworn, unwashed, and with tags intact. Items returned with obvious use, makeup, deodorant, perfume, or stains will be subject to refusal.
  • Original invoice must be included in your return package. If you do not have your original invoice, you can print out your order confirmation email or go to your customer profile on our Website and print out your order summary.
  • Store credit cannot be applied to future purchases until the return is processed. Meaning, you cannot apply the store credit before we have actually issued it to you.
  • Items of the Day, Flash Sale and Sale Items are FINAL SALE!
  • CLEARANCE items cannot be returned, or exchanged and are considered FINAL SALE!
  • All accessories are FINAL SALE!
  • Bodysuits and Intimates are FINAL SALE!
  • We do not hold items for returns or exchanges.
  • Please allow 3 business days for return processing.
  • Once your return is processed, we will email you an E-Gift card with your store credit that you can use on the website.
  • Any returns past the policy will not be accepted or store credited.
  • E-Gift Cards cannot be returned or exchanged.

 

EXCHANGES

  • Exchanges must be the same item, but different size request.
  • If you need a different size in your item, note your size exchange on your invoice and send it back to our store address. If we have the item in stock in your requested size, we will send it to you. If we don't have your requested size, we will send you an E-Gift card with store credit.